Frequently Asked Questions

Are your products FDA approved?

Please note that these products have not been formulated by a professional doctor and these claims have not been evaluated by the FDA. Please consult with your doctor before using natural skincare products. If an allergic reaction occurs, we can not be held responsible and you agree to use this product at your own risk. All information (facts, details, etc.) are provided for information purposes and not are intended to diagnose, prescribe, or treat any conditions or diseases.

Tips for getting started with your products?

Before using any of our products we recommend that you do a patch test on a small part of your skin to make sure that there is no allergic reaction to any of the ingredients before continued use.

Where do you ship?

We currently only ship to the United States.

What are your shipping methods?

All orders are shipped via USPS First Class or Priority mail.

How long does shipping take?

Most orders are processed within 3-5 business days. If a product has a longer production time it will be noted in the product description of that product. Once your order has been processed it will be shipped out via your selected shipping method at checkout. You will be sent a tracking number for your order once it has shipped to the email address that you made your purchase with. Please note that we are not responsible for any lost packages or items and these errors must be taken up with your local postal service office. If your package is returned due to an incorrect address you will be responsible for paying for shipping again. For more information on the shipping policies, click here.

How can I get featured using your products?

We would absolutely love to feature you. You can email your pictures to hi@latrishajacobs.com for review. Also, feel free to tag us on Instagram @latrishacosmetics.

How can I find the status of my order?

You can find the status of your order by following the link in your purchase confirmation email and shipment confirmation email that is sent out once we update your order. If you created an account at checkout, you can also check your order status by logging into your account.

How do I make a return?

We don’t accept returns or exchanges in our due to the nature of our products. Please view our return policy right this way for more information.

What forms of payment do you accept?

We currently accept American Express, Discover, MasterCard, Visa, Diners Club, JCB, PayPal, and our company issued gift-cards. We also accept Sezzle, QuadPay, and AfterPay. In order to use Sezzle, QuadPay, or AfterPay, your order subtotal must be a minimum of $35.

I placed an order but never received a confirmation email. Can you help?

Yep, simply send an email to hi@latrishajacobs.com and we’ll be happy to resend the email to you. Please include your name, phone, and address so that we can look you up.

My order hasn’t been delivered, what do I do?

Please contact your local USPS for information on your package. They will be able to give you the most up-to-date information about what may be causing a delay with your order.